Qmail related tasks fail in POA with the error message "Can't contact LDAP server" like in the example below:
Task name Add mailname 'john' for domain 'customer.com', hosting #3 Task description Add mailname 'john' for domain 'customer.com', hosting #3 Last execution output LDAP returned error code -1, saying Can't contact LDAP server
The LDAP server used in Qmail hosting is down or unreachable from the POA Management Node.
Check if the LDAP server is up and running.
Log into POA Provider Control Panel
Go to Service Director > Shared Hosting Manager > Qmail Services
Find the IP address of the LDAP server(s) in the LDAP server address field
Log into the LDAP server using SSH as root
Check status of the LDAP service:
# /etc/init.d/ldap status
If you see that LDAP service is stopped - start it:
# /etc/init.d/ldap start
Refer to the Odin Knowledgebase article if LDAP server cannot start due to corrupted database.
If the LDAP service is up and running check if POA can connect to the LDAP server:
Log into POA Management Node (MN) using SSH or RDP
Check connectivity from the POA MN to the port 389 of LDAP server using e.g. the telnet utility:
telnet LDAP_SERVER_P 389
Replace LDAP_SERVER_IP in the command above with the actual IP address of the LDAP server which you found in the POA Provider Control Panel.
If the POA Management Node cannot connect to the port 389 of LDAP server then check firewall and routing settings in the network infrastructure.
In case slapd.log is absent - configure it, using this guide.