Article ID: 114874, created on Oct 2, 2012, last review on May 11, 2014

  • Applies to:
  • Business Automation

Symptoms

A subscription resources list in PBA Customer Control Panel shows question mark icon right to the resource name. Clicking this icon a customer may see tooltip with short resource description like on the screenshot below:



Provider want to hide the question sign icon in subscription resources list in Customer CP.

Resolution


Question mark icon in a subscription resources list may be hidden using PBA Customer CP customization.

Make sure that you followed PBA Customization Guide and created needed symlinks on PBA Application server filesystem:
  • Linux: {bmono}/usr/local/bm/conf/wnd/BM/customization/customization -> /usr/local/bm/customization{emono}
  • Windows: {bmono}<PBA_DIR>\conf\wnd\BM\customization\customization -> <PBA_DIR>\customization{emono}

Hint: use corresponding utilities to create symbolic links - ln on Linux and mklink on Windows.

Replace <PBA_DIR> with the actual PBA installation folder, the default value is C:\Program Files\Parallels\PBA.

Create the custom SubscrParam_SubscrParamMySubscrList.xml file on PBA Application server:
  • Linux: /usr/local/bm/customization/SubscrParam_SubscrParamMySubscrList.xml
  • Windows: <PBA_DIR>\customization\SubscrParam_SubscrParamMySubscrList.xml

Put the following content in the created file SubscrParam_SubscrParamMySubscrList.xml:<window id="SubscrParam_SubscrParamMySubscrList" savepoint="ExitWizard">
  <elements>
    <column prefix="Resource "  type="NAME" id="BMResourcename" label="Resource" descr_column=""/>
  </elements>
</window>

Restart WWW container on PBA Application server:
  • Linux: # service pba restart www
  • Windows: ssm restart www

Also, the screen with subscription resources upgrade may be customized to hide the same question mark icon. Create the custom SubscrParam_CDB_UpgradeResourceList.xmlfile on PBA Application server:
  • Linux: /usr/local/bm/customization/SubscrParam_CDB_UpgradeResourceList.xml
  • Windows: <PBA_DIR>\customization\SubscrParam_CDB_UpgradeResourceList.xml

Put the following content in the created file SubscrParam_CDB_UpgradeResourceList.xml:<window id="SubscrParam_CDB_UpgradeResourceList">
  <elements> <!-- This section is needed to declare all screen controls -->
    <column type="ID" id="vToResource"  label="Resource" group_column="vFromResource" checked_value="OrderedAmount" editable="yes" postfix_column="BMResourcename" descr_column="" nowrap="no"/>
  </elements>
</window>

Restart WWW container on PBA Application server:
  • Linux: # service pba restart www
  • Windows: ssm restart www

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