Article ID: 114789, created on Sep 18, 2012, last review on Jan 13, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5
  • Operations Automation 5.4

Symptoms

WPE (Windows Provisioning Engine) requests fail with the following error message:

SOAP Error: Client, End of file or no input: Resource temporarily unavailable

or

SOAP Error: Client, End of file or no input: Operation interrupted or timed out

Cause

  1. The default WPE request timeout is 30 minutes, which may not be long enough in some cases. There is also a SOAP/SSL client timeout (~8 minutes). Some long-running WPE requests like IIS site creation or Microsoft Exchange Hosting Organization/Public Folder creation may fail due to the SOAP/SSL protocols timeout error. In common cases, tasks fail with the diagnostics provided above.

  2. Pleskd (PEM) and WPE (w3wp) process utilizing more resource on the WPE server.

Resolution

  1. The reason the action performed by the task is taking so long to complete should be investigated on the hosting server where the failed task is being executed. It should then be eliminated to allow the task to complete in time.

    The most common reasons for slow request execution are high CPU consumption and/or memory consumption on the Windows hosting server (Exchange, IIS, MS SQL, etc.). Log in to the target server and investigate what is making it slow down. After the problem with the server performance is solved re-run the failed tasks in POA.

    Try to restart corresponding services (IIS, Exchange, MS SQL) to solve problems with hang operations.

  2. Restart WPE (IIS Service) and PEM service on the WPE Server.

    Try to process pending tasks when the load on hosting server is not too high.

  3. WPE request timeout can be tuned. Please contact Odin Technical Support for this purpose.

Search Words

SMTP error 550

email

SOAP error

key is in use

Hosted Exchange does not accept mail for some domain

Operation interrupted or timed out

WPE timeout

d

An item with the same key has already been added

SOAP Error: Client, End of file or no input: Operation interrupted or timed out (1800 s recv delay) (1800 s send delay):

Failed task public folder

2554725ed606193dd9bbce21365bed4e caea8340e2d186a540518d08602aa065 5356b422f65bdad1c3e9edca5d74a1ae e12cea1d47a3125d335d68e6d4e15e07 5b048d9bddf8048a00aba7e0bdadef37 ac82ce33439a9c1feec4ff4f2f638899 956c448bddc7e1f3585373687602379f 6f1456866eed87488c0f02b298a741c0

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