Article ID: 114725, created on Sep 7, 2012, last review on May 8, 2014

  • Applies to:
  • Business Automation

The article describes how to perform bulk order operations such as cancelation, provisioning, removing in PBA Control Panel.

Resolution


Provider (or reseller) may perform bulk order operations in PBA using Order Queues. Follow the steps below to create order queue.

  • Log into PBA Provider Control Panel
  • Go to Configuration Director > Order Processing > Order Queues
  • Click the Add New Order Queue button
  • Enter the order queue description and select role which will allow users to have access to the queue details
  • Click the Save button
  • Click on just created order queue to fill details
  • Switch to the Queue Details tab
  • Click the Add New Queue Detail button
  • Fill all details with desired values (see screenshot):
    • Account - leave empty to use current account or select reseller account to see only orders of an existing reseller
    • Order Type - select type of order to put into the queue, e.g. Sales Orders
    • Order Status - select status of orders
    • Include Reseller's Orders - check the box if you want to see orders of all resellers
  • Click the Save button

You may add as many details to the order queue as you need.

After the desired order queue was created you may see orders in the queue and perform mass operations on them.

  • Go to Operation Director > Sales Manager > Order Queues
  • Click on the created order queue
  • Check boxes left to the orders in the queue
  • Select one of the possible operations on top of the screen (see screenshot):
    • Cancel Order
    • Resubmit for Provisioning
    • Open Order
    • Delete
    • And so on

Note: the list of available order operations depend on the queue details - order type and status.

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