Article ID: 114678, created on Aug 29, 2012, last review on Mar 14, 2016

  • Applies to:
  • Operations Automation 6.0
  • Operations Automation 5.5
  • Operations Automation 5.4

Symptoms

Office 365 tasks fail in POA with the error message Can not create DNS record for <domain.tld> of type TXT/CNAME. There is existing record, see the example below:

Task ID 208819
Queue name      aps_application_instance880
Task name       APS application 'Microsoft Office 365', id 101, instance 880 -> service 'customer', instance 1229: executing configuration script
 Task description        APS application 'Microsoft Office 365', id 101, instance 880 -> service 'customer', instance 1229: executing configuration script
Subscription ID 2206
Queue status    Failed   
Start not earlier than  07/18/2012 00:51
Method name     taskExecuteApplicationInstanceScript on OBJREF:APSManagerTasks:0:getAPSExternalTasks:0
Last execution output   Can not create DNS record for 'customer.com.' of type TXT. There is existing record with id 4471 and data '"v=spf1 include:outlook.com ~all"'.

Cause

Cause 1. The APS service controller in POA does not support multiple DNS records of the same type in a domain zone - TXT or CNAME, in this case.

Cause 2. Customer manually added TXT, MX or CNAME records in their domain and then tried to provision APS application to the domain. If application being installed tries to add conflicting DNS records then the problem will arise.

Cause 3. Customer added domain to an APS application which automatically created DNS records, e.g. Hostopia. Then customer tried to add the same domain to another APS application which tries to create DNS records of the same type, e.g. Office 365. The latter action leads to failed APS task in POA.

Resolution

Cause 1 - the problem is fixed in POA 5.4.8, upgrade POA to this or later version.

Cause 2 - remove manually added conflicting DNS record and re-run the failed task in POA.

Cause 3 - ask customer not to install two or more APS applications which require conflicting DNS records on the same domain.

Search Words

We have added 7 new resources to plan 2370. When we are trying to synchronize the subscription to install the new resources to this existing subscription, it results in an error. It is resulting in a DNS error (MX records)!!

dns error

failed task

DNS records

failed tasks

O365 Task Manager

Provisioning tasks fail O365

Office 365 synchronization

unable to add domain

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