Article ID: 114586, created on Aug 16, 2012, last review on May 10, 2014

  • Applies to:
  • Business Automation 5.4

Symptoms


PBA-E version 5.4 is installed together with POA that has a version older than 5.4. When using the To Control Panel link in PBA Provider CP, the opened Customer CP is corrupted and the following text is displayed instead of the logo:
_clear_searchUIGATE:CCP_NavigationBar;tab_1home;tab_3account

Cause


SuDo settings are configured to redirect to PBA Customer CP directly instead of POA CCP, and the skin of version 2, which does not work on PBA standalone version 5.4, is loaded.

Resolution

Change SuDo settings in PBA Provider CP at Configuration Director > Security Manager > SuDo Settings either to redirect to POA CP:
<ui:link id="LoginLink">
<ui:contents>To Control Panel</ui:contents>
<ui:pointer
target ="_blank"
method = "ext"
ext-method="post"
href="https://cp.provider.com/servlet/Turbine/frm/single/action/PLoginHandler?event1234submit=doLogin&amp;renderEnv=undefined">
<ui:parameter><name>password</name><value uri-encoded="true">@@Password@</value></ui:parameter>
<ui:parameter><name>user</name><value uri-encoded="true">@@Login@</value></ui:parameter>
</ui:pointer>
</ui:link>

 ... or to pass the version 3 skin explicitly and leave the redirect to PBA Control Panel:
<ui:link id="LoginLink"><ui:contents>To Control Panel</ui:contents><ui:pointer resource="act/system/login" operation="_login" scope="" target="_@@UserID@" method="post" sandclock="0"><ui:parameter><name>sudo</name><value uri-encoded="true">@@Login@</value></ui:parameter><ui:parameter><name>entry_point</name><value>/sudo/tree_plesk_sudo.html</value></ui:parameter><ui:parameter><name>_skin_version</name><value uri-encoded="true">3</value></ui:parameter></ui:pointer></ui:link>
Replace "cp.provider.com" with the actual hostname of POA Control Panel.

210d017ddc3a076d22f0f865b1cf0730 caea8340e2d186a540518d08602aa065 198398b282069eaf2d94a6af87dcb3ff 92711db0799e8aefe8e51f12dace0496 e12cea1d47a3125d335d68e6d4e15e07

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