Article ID: 114576, created on Aug 15, 2012, last review on May 6, 2014

  • Applies to:
  • Helm

Symptoms

Trying to delete the TXT DNS record the page just refreshes and nothing happens.

Cause

The incorrect GET request is created by Helm (‘+’ symbol).

Resolution

Basically, delete link uses the content of the corresponding column in Helm (the last one) at the 'RecordData=' section of the URL. E.g.
 
http://Server.tld/Providers/75DFA969-9F60-4296-8A87-44D9A0AE0DF1/1.2.0.0/Record.aspx?AccountId=218&DomainId=359&RecordName=domain.tld&RecordType=TXT&RecordData=%22v=DKIM1;%20k=rsa;%20t=y:s;p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDYTGjBPppNA30ZemkZ5gjZg8pSuebclpzn0pSUDCYxRVwoZYSRbMVbu9wTUenLmK62Qubm3v0enX0YwNpr
hv6Jg8lL2Rxvr2dUs0CfLjcxPBkXWlDNMkRwGVfNOglzRYkH/tJCmUoMuT9SZD/SYCNc+fISIT5bexavwNobW/JhaQIDAQAB%22&RecordPriority=0

 
it contains '+' symbol which is unacceptable in a URL. It should be replaced with '%2B'. So, if we substitute '+' to '%2B', we get following link:
 
http://Server.tld/Providers/75DFA969-9F60-4296-8A87-44D9A0AE0DF1/1.2.0.0/Record.aspx?AccountId=218&DomainId=359&RecordName= domain.tld &RecordType=TXT&RecordData=%22v=DKIM1;%20k=rsa;%20t=y:s;p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDYTGjBPppNA30ZemkZ5gjZg8pSuebclpzn0pSUDCYxRVwoZYSRbMVbu9wTUenLmK62Qubm3v0enX0YwNpr
hv6Jg8lL2Rxvr2dUs0CfLjcxPBkXWlDNMkRwGVfNOglzRYkH/tJCmUoMuT9SZD/SYCNc%2BfISIT5bexavwNobW/JhaQIDAQAB%22&RecordPriority=0

 
After copying new link to the address bar and running, we are able to delete such record.

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