Article ID: 114574, created on Aug 15, 2012, last review on May 9, 2014

  • Applies to:
  • H-Sphere

Symptoms

Trying to access the Softaculous home page via Logical server properties, the blank page is shown, and in the
 
/hsphere/local/var/httpd/logs/php_error.log
 
The following error is observed

PHP Fatal error:  SOAP-ERROR: Parsing WSDL: Couldn't load from 'http://[Server_IP]:8080/psoft/servlet/services/UserServices?wsdl' : failed to load HTTP resource
 in /home/hsphere/shared/apache/htdocs/softaculous/load.php on line 39


Cause

IP addresses of the servers, which are allowed to access Softaculous, are not specified

Resolution

Edit the
 
~/cpanel/shiva/psoft_config/allow_access.properties
 
file on the Control Panel Server and specify the IP addresses of all logical servers where Softaculous is installed:
 
ACCESS_ALLOW = [Server1_IP];[Server2_IP];[Server3_IP]

6311ae17c1ee52b36e68aaf4ad066387 f213b9fa8759d57bee5d547445806fe7

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