Article ID: 114481, created on Jul 31, 2012, last review on May 4, 2014

  • Applies to:
  • Operations Automation


Provisioning of the BackupAgent service to a customer fails after BackupAgent software upgrade, corresponding POA background tasks fail with error message like shown below:

Failed to create BA group admin for subscription 1: Server was unable to process request.
---> BAWS016006 :: Failure creating group. Error: BAWS016010 :: Problem occurred while changing logo in e-mail content for reseller admin.
Error: Argument data type nvarchar(max) is invalid for argument 1 of textptr function


Incorrect access rights to stored procedures are set in the BackupAgentServices database on BackupAgent management node. Some of stored procedures have BAWS as owner, while they should have dbo as the owner.

Also, there may be duplicate entries for stored procedures in the BackupAgent database.


Submit a ticket with BackupAgent Support Team and provide RDP access details to the BackupAgent database server, so they can correct this issue.

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