Article ID: 114479, created on Jul 31, 2012, last review on May 4, 2014

  • Applies to:
  • Operations Automation

Symptoms

A customer created service user in POA CCP and assigned BackupAgent service to it. POA task to create user in BackupAgent fails with the error message:

Failed to create BA user user@customer.com for subscription 1000174: Internal Server Error.

Cause

Service user email or country are empty.

Resolution

Fill values for service user email and/or country in POA Provider or Customer Control Panel.

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