Article ID: 114442, created on Jul 25, 2012, last review on May 11, 2014

  • Applies to:
  • Business Automation 5.x

Symptoms

PBA Online Store does not show sliders for the resources in the PACI hosting plan. It shows an error message for each resource saying it does not exist.

See an example of the error:

Cause

The sales category on the PACI screen contains a non-PACI service plan or does not contain a PACI service plan at all.

Resolution

The sales category must contain only one PACI service plan. Use the following instructions to check this:

  1. Find out what sales category is used on the PACI screen in the online store:
    PBA Provider CP > Product Directory > Online Store Manager > Screens > select PACI_SCREEN > switch to the Parameters tab > retrieve the value of the parameter CATEGORY_LIST_ID

  2. Make sure that the sales category contains only one PACI service plan:
    PBA Provider CP > Product Directory > Plan Manager > Sales Categories > select category by ID retrieved previously > switch to the Service Plans tab > leave only one service plan for provisioning PACI resources

  3. After the sales category modification, synchronize the online store:
    PBA Provider CP > Product Directory > Online Store Manager > Synchronization Settings > click the "Synchronize" button

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