Article ID: 114302, created on Jul 6, 2012, last review on Aug 23, 2015

  • Applies to:
  • Operations Automation 5.4

Symptoms

Error is observed in Control Panel when trying to browse APS Catalog:

Error: Unexpected catalog service error. couldn't connect to host

Cause

Most likely OA cannot access APS catalog server. This may happen due to several reasons:

  1. Privacy Proxy (privoxy) service is not running
  2. The domain name apscatalog.com is not resolved to correct IP address from Privacy Proxy host
  3. OA Management Node cannot connect to Privacy Proxy
  4. Privacy Proxy is not able to connect to APS Catalog via port 80

Resolution

Verify that Privacy Proxy (privoxy) is up and running:

  1. Find the host where PrivacyProxy service is installed:

    113462 How to find host(s) where particular service is installed

  2. Log in to the host and verify it is up and running:

    [root@cp ~]# service privoxy status
    privoxy (pid 13367) is running...`
    
  3. Make sure that domain apscatalog.com is resolved to a correct IP address and accessible via port 80:

    [root@cp ~]# ping apscatalog.com
    PING apscatalog.com (64.131.89.42) 56(84) bytes of data.
    64 bytes from apscatalog.com (64.131.89.42): icmp_seq=1 ttl=44 time=189 ms
    64 bytes from apscatalog.com (64.131.89.42): icmp_seq=2 ttl=44 time=189 ms
    [root@cp ~]# wget -SO- --spider apscatalog.com
    Spider mode enabled. Check if remote file exists.
    --2012-07-13 10:01:02-- http://apscatalog.com/
    Resolving apscatalog.com... 64.131.89.42
    Connecting to apscatalog.com|64.131.89.42|:80... connected.
    HTTP request sent, awaiting response...
    HTTP/1.1 200 OK
    Server: nginx/0.8.55
     Date: Fri, 13 Jul 2012 03:02:40 GMT
     Content-Type: text/html; charset=UTF-8
     Connection: keep-alive
     Vary: Accept,Cookie
     Cache-Control: must-revalidate, no-transform, max-age=0
     Length: unspecified [text/html]
     Remote file exists and could contain further links, but recursion is disabled -- not retrieving.
    
  4. Verify that OA Management Node is able to connect to Privacy Proxy host:

    [root@poacore ~]# telnet 10.20.30.40 8008
    Trying 10.20.30.40...
    Connected to 10.20.30.40.
    Escape character is '^]'.
    

Search Words

warn action has been ignored

messagelabs api

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07 ac82ce33439a9c1feec4ff4f2f638899 2554725ed606193dd9bbce21365bed4e

Email subscription for changes to this article
Save as PDF