Article ID: 114078, created on Jun 8, 2012, last review on Feb 5, 2015

  • Applies to:
  • H-Sphere 3.6.3

Symptoms

Account move process Suspended due to resources integrity

In the /var/log/hsphere/hsphere.log the following error appears:

2012-06-07 10:11:30,480 [transfer] DEBUG cron.TransferCron - getResourcesInMoveInfo(): got and checking 1863580\_6412 is a HostDependentResource -  true
 2012-06-07 10:11:30,495 [transfer] ERROR cron.TransferCron - Getting resources info for process 2115
 psoft.hsphere.resource.NotFoundException: Cannot find the 'mail_service' resource for the domain 'domain.tld'.
         at psoft.hsphere.resource.email.MailServiceAlias.getActualMailService(MailServiceAlias.java:410)
         at psoft.hsphere.resource.email.MailServiceAlias.getHostId(MailServiceAlias.java:392)
         at psoft.hsphere.admin.TransferProcess.getResoucesInMoveInfo(TransferProcess.java:179)
         at psoft.hsphere.admin.TransferProcess.process(TransferProcess.java:276)
         at psoft.hsphere.admin.TransferProcess.process(TransferProcess.java:251)
         at psoft.hsphere.cron.TransferCron.processJob(TransferCron.java:61)
         at psoft.hsphere.background.BackgroundJob.run(BackgroundJob.java:316)

Resolution

  1. Cancel migration
  2. Open Customer's CP
  3. Open Domain settings -> domain.tld -> Edit domain settings
    Where domain.tld is domain from error message:

    psoft.hsphere.resource.NotFoundException: Cannot find the 'mail_service' resource for the domain 'domain.tld'.

  4. Click on "Hosting domain aliases" you will see the following message:

     Mail Service Alias      Domain.tld
    (actual mail service resource is unavailable, check the domain configuration)
    
  5. Remove "Mail Service Alias"
  6. Start migration anew.

Search Words

Suspended due to resources integrity

Cannot find the 'mail_service' resource for the domain

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