Article ID: 114001, created on May 29, 2012, last review on Aug 15, 2015

  • Applies to:
  • Odin Business Automation Standard 4.5

Symptoms

A customer's order gets stuck in Open status and the response of the Anti-Fraud Manager is "Need Approval."

Anti-Fraud Manager prevents the order from processing and shows this message:

Cannot identify the country the host IP_ADDRESS is located.

Cause

The GeoIP Country Database for the IP Country Anti-Fraud plug-in is outdated.

Resolution

Check when the GeoIP Country Database was last updated in the OBAS (Odin Business Automation Standard) Provider Control Panel: Top > Commerce Director > Anti-Fraud Manager > Anti-Fraud Plug-ins > IP Country >  Plug-In Configuration tab > Field “Last modified."

To update the GeoIP Country Database, download the latest database from MaxMind and upload the new database: Top  > Commerce Director > Anti-Fraud Manager > Anti-Fraud Plug-ins > IP Country > Edit.

Remember to unzip the downloaded file prior to uploading it in the OBAS interface.

Search Words

Cannot identify the country

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