Check mail services
Exchange Services State, Users, and OrganizationsAll provisioned Exchange services, organizations and mailboxes may be found in POA Provider Control Panel
- Top > Service Director > Hosted Exchange Manager > Services
- Top > Service Director > Hosted Exchange Manager > Organizations
- Top > Service Director > Hosted Exchange Manager > Mailboxes
These pages provide statistics on Exchange organizations and their members. The data can help you to prepare marketing plans (create new service plans or manage promotions), troubleshoot customers issues, etc.
Normally, mailboxes and services should stay in the Ready status. Those held in a transition statuses like Creating, Updating, and Deleting for a long period of time, as well as those marked Failed require administrative attention.
Exchange Mail Services Troubleshooting Tip
- Click on the problem Exchange mailbox to see its Organization ID.
- Click the Exchange Organization ID link and note the Exchange version, domain name, organization name and unit.
- Go to Top > System Director > Task Manager and perform search for failed tasks with name containing mailbox ID.
- See the Last execution output of the tasks for debug information.
- Use the built-in tools like Exchange Management Console, Exchange Management Shell etc. to do problem research.
- When the problem is fixed on the Exchange side, re-run the failed tasks in POA.
Clustered Qmail servers may be found in POA Provider Control Panel
Clustered Qmail Services
- Top > Service Director > Shared Hosting Manager > Qmail Services
- Top > Deployment Director > Server Manager > Clusters
Depending on the role assigned to the server, it can be used for processing Incoming, Outgoing or both (Mixed role) messages. The status of Qmail server indicates if the service role in the file system of the server is really the same as it is displayed in the Role column. Ready status means that the service really works in the indicated role. Updating status means that the service works in the role that it worked in before the last change of the role.
To better understand Qmail server roles refer to the POA Provider Guide, chapter Mail Hosting in POA, section Using Designated Qmail Service Roles.
Postini RecipientsFind the list of Postini recipients in POA Provider Control Panel at Top > Service Director > Postini E-mail Security > Recipients.
Pay attention to the statuses of the Postini recipients to discover potential issues. Most of the time, recipients should stay Active. Otherwise, you should identify the root cause of the problem as it may lead to mail service malfunction.
Postini Troubleshooting Tip
- Write down e-mail address of the problem mailbox.
- Go to Top > System Director > Task Manager and search for failed tasks with a name containing the address.
- See the Last execution output of the tasks (or ones having dependencies with them) for debug information.
- When the problem is fixed, re-run the tasks and check the Postini recipient status.
Domains protected by the MessagLabs E-mail Security service are listed in POA Provider Control Panel at Top > Service Director > Message Labs > Domains.
Message Labs Domains
Keep domains in a Protected status for Message Labs to function properly.
Message Labs Troubleshooting Tip
- Write down the ID of the problem domain.
- Go to Top > System Director > Task Manager and search for tasks with the name containing the ID.
- See the last execution output of the tasks (or ones having dependencies with them) for debug information.
- When problem is fixed, re-run the tasks and check Message Lab domain status.