Article ID: 113925, created on May 18, 2012, last review on Nov 2, 2012

  • Applies to:
  • Operations Automation

Symptoms

The Hosted PBX provisioning task for the service primary_endpoint or user_shared_call_appearance_ep fails in Parallels Operations Automation (POA) with the error message The request failed with HTTP status 404: Not Found.

Cause

Possible reasons for the problem are as follows:
  • Incorrect URL for the target BroadWorks system API endpoint is set in the POA Hosted PBX resource.
  • Incorrect URL for the Web-based Management Service Internal Website is set in the POA Hosted PBX resource.
  • The Hosted BroadWorks Internal Website is not running.
  • HTTPS bindings are configured incorrectly on the Hosted BroadWorks Internal Website.

Resolution

Check the parameter BroadWorks API endpoint URL in the Hosted PBX resource: it should be the URL for the public Web-service of the target BroadWorks software (typically https://hostname.tld/webservice/services/ProvisioningService):
  • Log in to the POA Provider Control Panel.
  • Go to Top > Service Director > Application Manager > Applications > Hosted BroadWorks > Resource Types tab.
  • Click on the resource type based on the resource class Application.
  • Switch to the tab Activation Parameters > Global Settings.
  • Set the correct value for the parameter BroadWorks API endpoint URL.

Check the URL of the Web-based Management Service Internal Website in Hosted PBX resource:
  • Go to Top > Service Director > Application Manager > Applications > Hosted BroadWorks > Resource Types tab.
  • Click on the resource type based on the resource class Application.
  • Switch to the tab Activation Parameters > Global Settings.
  • Set the correct value for the parameter Device Provisioning Service using the IP_ADDRESS:PORT format.

Log in to the Web-based Management Service server by RDP and check if the Internal Website is up and running using IIS Manager.

Check that bindings are configured correctly in the Web-based Management Service Internal Website:
  • Binding type -- HTTPS
  • Port -- it is recommended that you use the default port 443.
  • IP Address -- the BackNet IP Address of the host

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