Article ID: 113922, created on May 17, 2012, last review on Apr 29, 2014

  • Applies to:
  • Operations Automation

Symptoms

Hosted PBX provisioning tasks fail with the error Could not assign service/service pack: <list of services>.

Cause

Reported services are not authorized for the Parallels Operations Automation (POA) Provider in the BroadWorks system.

Resolution

Check if the POA Provider account is authorized to use services in BroadWorks:
  • Log in to the POA Provider Control Panel.
  • Go to Top > Service Director > Application Manager > Applications > Hosted BroadWorks > Resource Types tab.
  • Click on the resource type based on the resource class Application.
  • Switch to the tab Activation Parameters > Global Settings.
  • Find the parameters Login and Password.
  • Log in to the BroadWorks Control Panel using the login and password above.
  • In the BroadWorks CP, go to Service Provider > Resources > Services.
  • Check that the services reported in the failed POA task are present in the list of authorized services, and that their limit is not zero.

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