Article ID: 113918, created on May 17, 2012, last review on May 6, 2014

  • Applies to:
  • Operations Automation

Symptoms


Links Activate and Deactivate are not present on a tab with Hosted PBX services in Customer CP.

Cause


Corresponding sub-service has Autoprovisioning parameter enabled, in this case service will be provided to a user automatically and customer cannot activate/deactivate it.

Resolution


Check the Parallels Automation BroadWorks Integration Provider's Guide for the proper configuration of the Autoprovisioning parameter for Hosted PBX services.

Do not enable/disable the Autoprovisioning parameter unless Integration Guide suggests doing that.

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