Article ID: 113913, created on May 17, 2012, last review on Aug 12, 2014

  • Applies to:
  • Operations Automation 5.4

The article contains list of known issues with Hosted PBX services in POA and links to the specific KB articles with solutions.


Configuration tab is absent in POA Customer CP.
Links Activate and Deactivate are not present in POA Customer CP.
User cannot add phone number.
Provisioning tasks fail with time-out or connectivity errors.
Provisioning tasks fail with authorization errors.
Provisioning tasks fail: Could not assign service/service pack
Provisioning tasks fail: No such operation 'processOCIMessage'
Task for services 'primary_endpoint' or 'user_shared_call_appearance_ep' fails
Task for services 'primary_endpoint' or 'user_shared_call_appearance_ep' fails: 401 Unauthorized
Task for services 'primary_endpoint' or 'user_shared_call_appearance_ep' fails: 'Access denied'
Task for service 'sip_device' fails: 'Device Type not found'
Task for services 'primary_endpoint' or 'user_shared_call_appearance_ep' fails: Device 'Name' is not supported
Phone device cannot download configuration file

caea8340e2d186a540518d08602aa065 ac82ce33439a9c1feec4ff4f2f638899 5356b422f65bdad1c3e9edca5d74a1ae 2554725ed606193dd9bbce21365bed4e e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF