Article ID: 113912, created on May 17, 2012, last review on Nov 2, 2012

  • Applies to:
  • Operations Automation 5.4

Resolution


Follow the steps outlined below to find the SIP Application version on a Polycom SoundPoint phone device:
  • Press the Menu hardware button on the phone device.
  • Go through the following menu items:
    • 2. Status…
    • 1. Platform…
    • 2. Application…
    • 1. Main…
  • Check the Label parameter: it should be "SIP."
  • Check the Version parameter.

The Parallels Operations Automation (POA) Hosted PBX application supports Polycom SoundPoint phone devices with a SIP Application version of 3.2 or higher.

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