Article ID: 113766, created on Apr 25, 2012, last review on Sep 26, 2014

  • Applies to:
  • Operations Automation 5.5
  • Operations Automation 5.0

Symptoms

A Windows webspace backup task fails in Parallels Operations Automation (POA) with this error message "Source node with files to transfer is not accessible." The full diagnostics may appear as in the example below:

Task ID 9639413
Task name       Backup 'Webspace "www.d1001009.provider.com"' into group '04-04-2012'
Task description        Backup 'Webspace "www.d1001009.providercom"' into group '04-04-2012'
Queue name      sc44iis.ds136080
Method name     taskCreateBackupData
Execution status        Failed   
Start not earlier than  Apr-09-2012 17:40
Finished        Apr-09-2012 17:43
Output  Destination host_id #38 : Source node with files to transfer is not accessible, details:
"system exception, ID 'IDL:omg.org/CORBA/UNKNOWN:1.0'
Unknown vendor minor code id (0), minor code = 0, completed = YES

In POA Agent, log on to the Windows server where the backup is going to be created. The error message "Cannot open source file" may be observed when the backup task is being run:

Apr 11 13:45:56 WINWEB12 : DBG [1:23499:f2affb90:320929 5987:2064:1390 pleskd]: [txn:69711370 task:9639413 Plesk::BackupContentStream_impl::get] ===> ENTRY
Apr 11 13:45:56 WINWEB12 : ERR [1:23499:f2affb90:320929 5987:2064:1390 lib]: [txn:69711370 task:9639413 Plesk::BackupContentStream_impl::get] {module_id="Common"; code="1"} Internal error: Backup error. Backup thread returns (-2). Description: 'Can not open source file'.
Apr 11 13:45:56 WINWEB12 : DBG [1:23499:f2affb90:320929 5987:2064:1390 pleskd]: [txn:69711370 task:9639413 Plesk::BackupContentStream_impl::get] <=== EXIT (by exception) [0.000000]

Cause

The full path of one or more files or directories within the customer's webspace is longer than 255 characters.

Resolution

Follow the resolution steps described in this KB article: POA background task "Turn off FTP access for Hosted Service User" fails.

Search Words

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