SymptomsAn automatically or manually generated renewal order for a domain registration subscription fails during the provisioning stage of the domain renewal process .
The error message varies depending on the registrar. Here are some examples of possible errors:
- Domain "domain.tld" not found.
- Domain renewal request declined by registrar. Domain "domain.tld" is currently unavailable for renewal: Failed to get domain information.
- Failed to get domain expiration date.
- Domain renewal in <registrar_name> failed: error no: 480 error text: Domain not found.
CauseThe registrar does not have information about the domain. Most likely, the domain has been transferred to another registrar.
ResolutionCheck the current domain registrar using the whois utility:
# whois domain.tld
From the command output, you will be able to find out the current domain registrar. If the domain has been changed to a different registrar, check with the registrar and customer that the domain transfer was made at the customer's request.
After the confirmation, you can cancel the renewal order and the domain registration subscription in PBA-E because the domain is not registered with its original registrar anymore.