Article ID: 113469, created on Mar 15, 2012, last review on May 11, 2014

  • Applies to:
  • Operations Automation

Symptoms

The following error message appears in the BlackBerry Enterprise Server (BES) ALRT log file when a BlackBerry device is activated, a lookup is performed, or a BlackBerry device is wiped:

[SRP] Connection failed

Note. The location of the BlackBerry Enterprise Server log files can be obtained in the following way: on the BlackBerry Enterprise Server, go to Start > BlackBerry Enterprise Server > BlackBerry Server Configuration > Logging tab.

Cause

The BlackBerry Enterprise Server cannot connect to the BlackBerry infrastructure.

Resolution

  1. Log on to the host where the BlackBerry Enterprise Server is installed.

  2. Restart the BlackBerry Dispatcher service.

If the problem still exists, refer to the following BlackBerry Knowledgebase articles:

Search Words

ALRT log

[SRP] Connection failed

BlackBerry Enterprise Server

BlackBerry Dispatcher

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