Article ID: 113411, created on Mar 2, 2012, last review on Oct 1, 2015

  • Applies to:
  • Operations Automation

Symptoms

After the Open-Xchange Server upgrade to version 6.20 it is impossible to log in to the Open-Xchange UI.

If a login is performed from POA CP, the following error message appears: LGI-0005 Category=5 Message=Login not possible at the moment. Please try again later. exceptionID=1373761260-120. Then a redirect is performed to the page, where another error message is displayed: 405 GET is not allowed. [no description available] Thu, 16 February 2012 10:23:57 GMT, Open-Xchange v6.20.0-Rev30.

If a login is performed from the Open-Xchange login screen, the following error message appears: Error: Login not possible at the moment. Please try again later. (LGI-0005, 1373761260-111).

Cause

The /opt/open-xchange/etc/groupware/parallels.properties file on Open-Xchange server does not contain the POA Public API configuration parameters.

Resolution

1. Log on to the Open-Xchange Server by SSH.

2. Add the following POA Public API configuration parameters to the /opt/open-xchange/etc/groupware/parallels.properties file:

#
## OpenAPI properties for managing Black&White Lists via OX GUI
#
# This property defines the URL to the HTTP OpenAPI interface of POA
com.openexchange.custom.parallels.openapi.interface_url=http://:/

#
# This property defines if OpenAPI calls should be made with http basic auth
com.openexchange.custom.parallels.openapi.auth_enabled=false

#
# This property defines OpenAPI http basic auth credentials auth id
com.openexchange.custom.parallels.openapi.auth_id=openapi_user_id

#
# This property defines OpenAPI http basic auth credentials auth password
com.openexchange.custom.parallels.openapi.auth_password=openapi_password

#
# The property defines the mount point of the OX OpenAPI servlet implementation.
# Typically, no need to change it.
com.openexchange.custom.parallels.openapi_servlet=/ajax/parallels/openapi


Specify the appropriate values and save the file.

3. Restart the Open-Xchange services:

service open-xchange-admin stop
service open-xchange-admin start
service open-xchange-groupware stop
service open-xchange-groupware start

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