Article ID: 113219, created on Jan 25, 2012, last review on May 9, 2015

  • Applies to:
  • Operations Automation 5.x
  • Operations Automation 2.x

Symptoms

You cannot manually add DNS records to a domain's DNS zone on POA CCP. The button Add New DNS Record is absent from the DNS records option.

Cause

The corresponding domain's subscription in POA is missing the sub-resource "DNS management," or this sub-resource is not enabled.

Resolution

1. Use the following article to install the "DNS management" sub-resource to the domain subscription:
113190: How to install new or adjust already installed resources in POA subscription

2. Once the resource is installed, switch the DNS zone to external nameservers and then switch it back to POA nameservers to auto-provide this resource:

 
 

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