Article ID: 113172, created on Jan 17, 2012, last review on May 11, 2014

  • Applies to:
  • Business Automation


Provider (or reseller) cannot synchronize the Online Store, PBA-E shows the following error message at Top > Product Director > Online Store Manager > Synchronization Settings when Provider clicks the button Synchronize:

Operation failed with error code : 7; couldn't connect to host

In the log file /usr/local/bm/log/STORES.log on PBA-E Managemenet Node the following exceprtion may be found during the Online Store synchronization:

[12-01-17 10:09:49.864 Worker1.5   TH21188 TRC] Sync store by URL
[12-01-17 10:09:49.867 Worker1.5   TH21188 TRC]  ...[1] *** INTERRUPTED BY EXCEPTION *** ErrorMessage* STORES::StoreSyncConfSynchronize_API(Int)


Web server is stopped on the Online Store server.

PBA-E is trying to connect to the URL shown in the log above and cannot do this.


Log into the Online Store server and start web server - IIS or Apache. Then try to synchronize the Store once again in PBA-E Control Panel.

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