Article ID: 112673, created on Nov 1, 2011, last review on May 11, 2014

  • Applies to:
  • Helm 4.2

Symptoms

After server reboot (Windows Server 2008 R2) with Helm 4.2 installed the license is deactivated and it is needed to manually initiate license check in Configuration Tool > License.

Cause

The problem happens because of race condition for LicenceKey.dat of Helm Network Service and Helm Update Service.

Resolution

To workaround this issue it's needed to change startup type of Helm Network Service from Automatic to Automatic (Delayed Start).

Additional information

Maintenance team is aware of this problem, it will be fixed in future Helm versions.

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