Article ID: 112592, created on Oct 21, 2011, last review on Jan 7, 2015

  • Applies to:
  • Operations Automation

Symptoms

POA background task "Syncing Internal IP Resolver Database with external data source" fails with the following error:

Task ID 6962814
Task name       Syncing Internal IP Resolver Database with external data source
Task description      Syncing Internal IP Resolver Database with external data source
Queue status    Failed   
Start not earlier than  Oct-03-2011 16:10
Method name     taskSync on SCREF:SDK::IPResolver:0
Last execution output Synchronization failed. Look into ipresolver_hosts.op_status for problematic hosts

The table ipresolver_hosts in POA database contains the following records:

SELECT * from ipresolver_hosts where status is not null or op_status is not null;
            host     | comm_ip | status | task_id
    -----------------+---------+--------+---------
       www.test1.com |         | i      |
(1 rows)

DNS zone for domain www.test1.com contains manually created A records:

and Shared SSL is enabled for domain.

Cause

Shared SSL is enabled for domain while custom A record is used. POA Shared SSL does not support domains with external IP addresses. Only internal IP addresses are supported.

Resolution

  1. Fix the cause. There are two possible ways to do it:
    • If end user wants to use Shared SSL then custom A record shall be disabled/removed from DNS zone.
    • If Shared SSL is not needed but external IP is required then disable Shared SSL for problem domain.
  2. Restart failed task

Search Words

Syncing Internal IP Resolver Database with external data source

Synchronization failed. Look into ipresolver_hosts.op_status for problematic hosts

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

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