Article ID: 112513, created on Oct 12, 2011, last review on May 11, 2014

  • Applies to:
  • Business Automation 5.1
  • Business Automation 5.0

Resolution

1. Create a new Provisioning Queue at Top > Configuration Director > Order Processing > Order Queues.

2. Specify Queue Details for the newly created queue (Top > Configuration Director > Order Processing > Order Queues > <new queue> > Queue Details). For example, to add all Renewal orders in the Provisioning Failed status into the new queue, set Order Type = RN Renewal Order and Order Status = PF Provisioning Failed.

3. At Top > Operation Director > Sales Manager > Order Queues > <new queue>, select orders and click the Resubmit for Provisioning button.

4. Remove new queue if it is not necessary to repeat the operation again.

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