Article ID: 112461, created on Oct 6, 2011, last review on May 10, 2014

  • Applies to:
  • Operations Automation 5.2
  • Operations Automation 5.1
  • Operations Automation 5.0
  • Business Automation 5.1
  • Business Automation 5.0

Symptoms

The menu item "My tickets" in the left left pane of PA Customer Control Panel is shown by default as on the following screenshot

Resolution

 Follow the below steps to hide it:

Step 1: Disable PBA-E TTS at Top > Configuration Director > Trouble Tickets > Settings > Edit



Step 2: Disable External Helpdesk System in PBA-E at Top > Configuration Director > External Helpdesk > Setup



Step 3. Disable built-in ticketing system in POA at Top > System Director > Configuration Manager > Custom Menu Manager > CCP Menu Structure


 

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