Article ID: 112404, created on Sep 29, 2011, last review on Apr 30, 2014

  • Applies to:
  • Business Automation 5.1
  • Business Automation 5.0

Symptoms

While trying to obtain a copy of an invoice using "Download PDF" button following error is displayed:PDF generation failed
As on the below screenshot:

Cause

The commands configured at Top > Communication Director > Notification Manager > PDF Conversion Settings and used to perform conversion to PDF format returned unexpected value.

Resolution

Make sure that the value of the PDF Conversion Command and PDF Conversion Command for Mass Printing at Top > Communication Director > Notification Manager > PDF Conversion Settings is as following:htmldoc --no-embedfonts --footer --quiet --webpage -f @@DstName@ @@SrcName@

dc47a2d05ec4d64fb099e4dab79ce579 198398b282069eaf2d94a6af87dcb3ff d863a37023d0fbc15b909ef836e29214 92711db0799e8aefe8e51f12dace0496 caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

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