Article ID: 112386, created on Sep 27, 2011, last review on May 10, 2014

  • Applies to:
  • Business Automation 5.1

Symptoms

Your PBA-E installation has a "first provision, then pay" order flow (for example, consolidated invoicing is enabled for the customer). The customer has one month to pay the resulting invoice. If it is not paid in time, no renewal order is generated/processed, and as result, the subscription expires, depending on the credit terms.

Cause

In PBA-E, renewal order generation is held up if any order under the account/subscription (depending on the order flow configuration; see details in the Resolution section below) remains in the status WP (waiting for payment).

Resolution

If this is not the desired behavior and service has to be provided to the customer without regard to the payments made, the following configuration change could be applied:

1. Go to Top > Configuration Director > Order Processing > Order Types > Order Type RN > Statuses tab.
2. Open the WP status.
3. Set Prohibit Order Placing to Don't Prohibit.

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