Article ID: 112242, created on Sep 9, 2011, last review on May 11, 2014

  • Applies to:
  • Operations Automation

Symptoms


POA background task 'Postini: Add domain' fails with the following error message: Batch: code:general, message: A domain record already exists for 'customer.com'. ()
(Request ID 1A892596-D9D0-11E0-8C03-B1F4EA2F73B8) at adding domain example.com to Users of customer.com[1681692777] [Error code: 72]


Cause


The domain mentioned in the failed task is already registered in Postini system using its native interface, not via POA.

Resolution


To confirm the reason:


1. Log into Postini portal at https://login.postini.com

2. Go to 'System Administration' part:



3. Make sure the domain in question is not registered under the customer organization. For that search for the domain under the main organization:



4. Try to add domain manually from Postini portal:



5. Make sure it is not possible to add the domain:



Once the reason is confirmed contact Postini support for further resolution.

5356b422f65bdad1c3e9edca5d74a1ae caea8340e2d186a540518d08602aa065 e12cea1d47a3125d335d68e6d4e15e07

Email subscription for changes to this article
Save as PDF