Article ID: 112180, created on Sep 2, 2011, last review on Oct 15, 2014

  • Applies to:
  • Business Automation 5.5
  • Business Automation 5.4

Resolution

The table below describes common types of issues related to the orders processing functionality in PBA-E along with the suggestion on where to start searching for the relevant information.

Type Description Actions and relevant logs
Order stuck in ‘WP’Order stuck in “Waiting for Payment” StatusTwo possible cases: 1)Order is waiting for Payment (before provisioning) -> Check Payment 2)Order is waiting to be consolidated.
Order stuck in ‘NP’Order stuck in “No Payment Method attached” StatusThere is no Payment Method selected for automatic payments on customer’s account. Suggest customer to use one.
Order stuck in ‘WA’or ‘SS’Order stuck in “Waiting for Approval” or “Suspected” StatusesCheck Payment -> Fraud screening results. Reconfigure Fraud Filter if necessary.
Order stuck in ‘PR’Order stuck in “Provisioning” Status Event Log: Check if the necessary “Submit Event” was posted. BM.log: Check submit event handler

Following system components have direct influence on the orders processing functionality:

BM, TASKMAN, PEMGATE, [Payment plugin], [Fraud plugin] containers on the PBA-E application server.

Log files could be found as below:

BM.log -- Linux: /usr/local/bm/log/BM.log; Windows: C:\Program Files\Parallels\PBA\log\BM.log

Event Log -- PBA-E Control Panel, Configuration Director, Event Manager, Event Log

Search Words

billing administrative fee showing provisioning status

mozy issues

delete VM ccp

Update UG order flow

subscription payment will not process

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