Article ID: 111990, created on Aug 19, 2011, last review on May 5, 2014

  • Applies to:
  • Helm 4

Resolution

Please use attached application to collect Helm 4 statistics and report it directly to the Helm licensing server.

How to use the tool:
1. Run the tool in a Helm 4 control server:
Helm4ReportTool.exe
Note, run as Administrator if OS is Windows 2008 and UAC is enabled.
2. (optional) If the tool couldn’t send statistics to the server it shows corresponding error and writes the data to Helm4Stats.txt file. In that case please email the report file to Blake Tyra <blake@parallels.com>.

Additional information

The tool does not report any sensitive information. It collects users hierarchy (without any personal information or user names), number of domains, packages, provisioning methods. See an example of the data in the attached Helm4Stats.txt file.

The tool works with Helm versions 4.0 - 4.2.

Typical output:
C:\Temp>Helm4ReportTool.exe
Helm version 4.2.0 is detected.
Collecting statistics...
Reporting statistics to Helm licensing server...
Successfully reported statistics to the server.

Attachments

0331e0e4efc12686c3f22fc2cdda9f03 152090ff5e9a05ea7e1cf0c248449638 6311ae17c1ee52b36e68aaf4ad066387

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