Article ID: 111846, created on Aug 10, 2011, last review on May 22, 2014

  • Applies to:
  • Operations Automation
  • Business Automation 5.5
  • Business Automation 5.4

Symptoms

A customer subscribed to a reseller Service Plan in PBA-E and the new reseller account was created with a status of "Not initialized."

The reseller logged in to the PBA-E Control Panel in order to go through the initial wizard. However, PBA-E shows a warning message:

  • Warning: Your account does not have enough resources of type "IP-Address" to be correctly set up.
  • Warning: Your account lacks the resource "Apache or IIS" to be correctly set up. Please contact your provider.
  • Warning: Your account lacks the resource "IP-Address" to be correctly set up. Please contact your provider.
  • Warning: Your account lacks the resource "Branding" to be correctly set up. Please contact your provider.
  • Warning: Your account lacks the resource "Exclusive IP-Address" to be correctly set up. Please contact your provider.
  • Warning: Your account does not have enough resources of type "Apache or IIS" to be correctly set up. Please contact your provider.
  • Warning: Your account does not have enough resources of type "IP-Address" to be correctly set up. Please contact your provider.
  • Warning: Your account does not have enough resources of type "Exlusive IP-Address" to be correctly set up. Please contact your provider.
  • Warning: Your account does not have enough resources of type "Branding" to be correctly set up. Please contact your provider.

Cause

As it is stated in the shown warning message, the reseller does not have the needed resources in their subscription.

The reseller must have the following resources in their subscription(s) for successful initial wizard completion:

Hosting (Apache or IIS)
Branding access point
IP Addresses
IP based virtual host

To configure brand on URLs like domain.tld/cp and domain.tld/store you should have domain.tld domain added to POA with webhosting configured for the domain on Exclusive IP address and have 1 free unit of the resource Branding access point.

To configure brand on URLs like cp.domain.tld and shop.domain.tld you should have domain.tld domain added to POA with webhosting configured for the domain on Exclusive IP address also you need at least 2 free units of the resources Hosting (Apache or IIS), Branding access point, IP Addresses and IP based virtual host.

Resolution

Please configure reseller service template with correct limits in POA to avoid such problems. For existing resellers please adjust resource limits in POA subscriptions.

Search Words

setup wizard branding

Your account does not have enough resources of type

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