Article ID: 111716, created on Jul 25, 2011, last review on May 9, 2014

  • Applies to:
  • Helm 4

Symptoms

Control Panel appears grayed out, so any user input is unavailable.
Browsers: Safari, Google Chrome, Konqueror.

Cause

The problem is caused by JavaScript errors.

Resolution

The solution is available for the 4.2.0.4091 version. You should update Helm to 4.2.0 before applying the patch. For instructions on how to perform the update, see http://helm.download.webhostautomation.net/release-notes/4.2.0/Parallels-Helm-4.2.0-Release-Notes.html#3 .
Replace C:\Program Files\Parallels\Helm4\ControlPanel\ClientScripts\fog_screen.js with the attached file in the affected Control server.

Additional information

The fix is included into Helm 4.2.1. See Helm 4.2.1 Release Notes.

Attachments

0331e0e4efc12686c3f22fc2cdda9f03 152090ff5e9a05ea7e1cf0c248449638 6311ae17c1ee52b36e68aaf4ad066387

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