SymptomsCustomer changed password of service user in POA CCP, corresponding task to apply changes on Microsoft side fails with error message like this:
Application configuration script reported errors: '<?xml version="1.0"?>
<error id="validation-error" setting-id="Configuration">
<message>Method edit_user calling failed. Reason:The creator of this fault did not specify a Reason.</message>
CauseThe possible reason of problem is that password does not suit Microsoft requirements:
- Strong passwords contain at least seven characters and include a combination of uppercase letters, lowercase letters, and numbers or non-alphanumeric characters.
- The user cannot repeat any of the previous 24 passwords.
- Password cannot be changed more than 1 time per day (not confirmed with Microsoft)
ResolutionIn case password is too weak follow advices in the KB article Office 365: cannot add user.
In case customer tries to change password several times per day just suggest that customer wait and try to re-submit task on the next day.