Article ID: 111123, created on Apr 14, 2011, last review on May 11, 2014

  • Applies to:
  • H-Sphere 3.4
  • H-Sphere 3.5 SPU

Symptoms

Upgrade of H-Sphere on Windows server is fails with an error message:

Psoft.HSphere.Transport.Protocols.ProtocolException: Service "installerservice" not found

You find one of these errors at HSphere\log\action.log:

Thread: 4; Failed to start service "installerservice"; System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing.

Thread: 4; Failed to start service "installerservice"; System.InvalidOperationException: There is an error in XML document (1991, 9). ---> System.Xml.XmlException: Unexpected end of file while parsing Name has occurred. Line 1991, position 9.

Cause

Installer service fails to start because ClusterConfig.xml file is corrupted or empty.

Resolution

Delete HSphere\data\services\installer\ClusterConfig.xml file and restart HSphere service.
The file will be recreated. Now try to upgrade again.

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