Search

Language:  
Search for:

  • Article for your preferred language does not exist. Below is international version of the article.
Available article translations:

Unable to add a hosting panel to Customer and Business Manager due to its module is not displayed

Article ID: 9508, created on Dec 28, 2010, last review on May 10, 2014

APPLIES TO:
  • Parallels Plesk 10.x for Linux
  • Parallels Plesk 10.x for Windows

Symptoms

Go to System Configuration > Server Groups and view the list of available Panel modules (the Add a Panel dropdown menu). Only Plesk for Unix and Plesk for Windows are available. Other modules are hidden.

Cause

We suppose that Parallels Customer and Business Manager (former Parallels Plesk Billing) mainly serves Parallels panels rather than other hosting panels (supported in versions 5.x and 6.x). For this purpose, CBM displays only Plesk for Unix and Plesk for Windows panel modules by default; other modules are hidden.
Non-Parallels panels remain available after the upgrade to the Parallels Plesk Panel 10.x only if these modules were used before the upgrade.
If one considers using non-Parallels panels, this article provides a solution on how to make these modules visible.
The visibility of foreign panel modules is regulated by the boolean parameter panels_hideNonPleskPanels.

Diagnosis

To view the current visibility setting, execute the following SQL statement in billing database:
select value from settings where name = 'panels_hideNonPleskPanels';

1 – hide foreign panels (default)
0 – show foreign panels

If there are no such parameter in DB then the default value ('1') will be used.

Resolution

If you do not have this parameter in DB then to insert it, execute the following SQL statement in billing database:
insert into settings (name, value) values ('panels_hideNonPleskPanels', '0');

If you already have this parameter in DB then to change the value, execute the following SQL statement in billing database:
update settings set value = '0' where name = 'panels_hideNonPleskPanels';

Upgrade issue

After the Parallels Plesk Billing is upgraded, the option 'panels_hideNonPleskPanels' will be set up to '1' or '0' depending on the configuration.  If Parallels Plesk Billing has non-plesk panels in server groups, this option will be set up to '0', otherwise -  to '1' automatically.



1d151d16e47c6f92bbf62d50eb32c4a2 c81e59b61af9dca603ba03b14aabe968 9f8baf78266b4e54525d1c6bf06305a5 e26cd5a43fdb23cb2c65dd477ab20f95 42844a8183c58f5bd71c7d59929707e6 56797cefb1efc9130f7c48a7d1db0f0c

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No
 
 
 
 
 
 
Server Virtualization
- Odin Cloud Server
- Odin Containers for Windows 6.0
- Odin Virtuozzo Containers
Automation
- Odin Automation
- Odin Automation for Cloud Infrastructure
- Odin Business Automation Standard
- Odin Virtual Automation
- Odin Plesk Panel Suite
- Web Presence Builder
- Odin Plesk Automation
- Odin Small Business Panel
- Value-added Services for Hosters
- Odin Partner Storefront
Services & Resources
- Cloud Acceleration Services
- Professional Services
- Support Services
- Training & Certification