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Article ID: 118552, created on Nov 12, 2013, last review on Jun 27, 2016

  • Applies to:
  • Odin Business Automation Standard


It s impossible to add a CNAME DNS record which includes an underscore symbol, like _domainkey.


Such behavior was classified as the software issue PBAS-30214. It was fixed in OBAS 4.5.6


To resolve the issue, please upgrade to 4.5.6 as described in How to upgrade OBAS system to the latest available version.

Hotfix for 4.5.5

If upgrade is not an option for you, there is a hotfix for 64-bit OBAS 4.5.5. If your OBAS version is older than 4.5.5, please upgrade to 4.5.5 before applying it.

To apply the hotfix.

  1. Download it

  2. Install it by running

    # rpm -Uvh hspc-domain-manager-4.5.5-41.swsoft.x86_64.rpm
    # service hspcd restart

Warning: Running hspc-upgrade-manager --finish will cause OBAS downtime for several minutes.

See also

Easy DKIM in Amazon SES

Underscore character in CNAME record names for DKIM verification

Search Words


entrada cname error

Amazon SES

The Value value should be a valid domain name.



underscore CNAME DNS record

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