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Article ID: 977, created on Oct 6, 2008, last review on Jan 12, 2016

  • Applies to:
  • Plesk for Windows

Symptoms

The following error message is received when attempting to manage (update the password for or remove) a mailbox using Plesk:

    Unable to remove the mail names: mailmng failed: MEAOPO.Mailbox.GetMailbox failed
    MEAOPO.Mailbox.RemoveMailbox failed
    MEAOAM.AddressMap.RemoveAddressMap failed for domain domain.tld [domain.tld]

or:

    MEAOPO.Mailbox.GetMailbox failed

        at (MailEnable::MailEnableMailName::MailEnableMailName line 92)
        at execute console command --set-password(vconsoleapp::start line 128)
        at execute "C:\\Program Files\\SWsoft\\Plesk\\admin\\bin\\mailmng.exe"
    --set-password "--domain-name=domain.tld" "--mailname=mailuser"
    --password=stereotype"(vconsoleapp::run line 138) Execute file name: C:\\Program Files\\Plesk\\admin\\bin\\mailmng.exe

or:

    Internal error: mailmng failed: Loaded Postoffice Configuration Provider (MEAIPO.DLL) MEAOPO.Mailbox.GetMailbox failed
    Message mailmng failed: Loaded Postoffice Configuration Provider (MEAIPO.DLL) MEAOPO.Mailbox.GetMailbox failed

or:

    Unable to delete some of the selected e-mail addresses

Cause

The most likely cause is that the mailbox or the mail domain is missing from the MailEnable configuration.

Resolution

The domain configuration can be restored using the following command:

    "%plesk_bin%\mchk.exe" --domain --domain-name=domain.tld

This utility will reconfigure MailEnable records according to the Plesk database.

After reconfiguration, the mailbox can be managed safely.

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